1. Return Period
Customers may request a return within 30 days from the date the order is received.
Return requests submitted after the 30-day period may not be accepted.
2. Return Requirements
To be eligible for a return, products must meet all of the following requirements:
– The product must be unused.
– The product must remain in its original condition.
– The product must include original packaging and included accessories.
– The product must not have damage, stains, modifications, signs of use, or any condition that affects secondary sales.
Products that have been used or products that affect secondary sales cannot be returned.
3. Return Request Process
Customers must contact our customer service team before sending any return.
Customers should provide order information and explain the reason for the return request.
Returns sent without prior communication may not be processed.
4. Return Address
All approved returns must be shipped to:
3801 FOREST GLEN DRIVE
HOMER, AK 99603
5. Return Shipping Responsibility
For quality-related issues, including defective products, damaged products, or incorrect products received due to our error, GLEN HEATH MOUSE PADS LLC will be responsible for return shipping costs.
For non-quality-related returns, including change of mind, personal preference, incorrect selection, or other customer-related reasons, the customer is responsible for return shipping costs.
6. Product Inspection
After receiving the returned product, we will inspect the item to confirm that it meets the return requirements.
Products that are used, damaged, or unable to be resold may be rejected for return.
7. Refund Processing
Once the returned product has been received and approved, refunds will be processed within 3-5 business days.
Refunds will be issued through the original payment method used during the purchase.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Non-Returnable Conditions
Returns cannot be accepted for:
– Used products.
– Products damaged after delivery due to customer actions.
– Products that affect secondary sales.
– Products returned after the 30-day return period.
– Products without approval from customer service.